Customer Service Representative CERNUSCO SUL NAVIGLIO

Customer Service Representative
Cernusco sul Naviglio
Lombardia, CERNUSCO SUL NAVIGLIO

Job Purpose**:

Take care of the day-to-day processes with the customer in order to achieve the highest possible levels of service to maintain our quality accreditations and maximize customer satisfaction.

**Responsibilites and Tasks**:

- Order administration: in order to ensure correct and timely deliveries to the customer and to ensure correct pricing:

- Order entry, rescheduling and expediting via internal system- Ensure correct placing of purchase orders

- Adjust and improve purchase orders (change, improvement, escalation)

- Monitor and control reservation controlled items (CBM, Ceiling, . . . )

Keep Customer Cross Reference files up-to-date in line with agreed contracts and quotations:

- Invoicing, credit/debit

- and selfbill handling: ensure a timely payment and balancing of stock and return shipments

Stock control: have a good balance between meeting customer requirements by avoiding slow moving and excessive stock:

- Monitor local and consignment stock levels, and take any corrective actions necessary together with the Sales team to minimize the slow-moving-, excessive

- and obsolete stock levels

- Master file maintenance: facilitate the day-to-day running of the customer's account:

- Maintain accurate customer information, in order to have a clear record of customers' specific requirements

- Customer Relationship: join customer visits depends on necessity:

- Support Sales actively in terms of Logistic/SCM issues and customer visits

- Internal Relationship: facilitate the smooth communication and positive cooperation between CS and other Murata departments:

- Follow processes in line with documented procedures within the job's authorization levels

**Required Education**:

**Required Knowledge/Experience**:

- Secondary school level or comparable commercial education in connection with the appropriate professional experience (3 years)

- Very good experience with ERP systems (USSO/AS400, SAP.

)

- Basic commercial Skills

- Good English and local language skills in speaking and writing

- Basic skills in standard software (MS Office, Lotus Notes) and Murata specific software

- Basic product knowledge

- Basic knowledge in Quality Management

- Basic communication skills (active listening, conflict management)

- Ready for business trips

- Basic negotiation skills