Customer Service Representative - 1 Year Contract Milano

Customer Service Representative - 1 Year Contract
Milano
Lombardia, Milano

Abbott's Cardiac Rhythm Management division is recruiting a 1 year Customer Service Representative, based in our offices in Milan.

This position reports into the Team Leader Customer Service and would join a team of 4 - and a broader team of 13 dedicated professionals to bringing the top level of service to our customers.

The main responsibilities include:

- Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints

- Compliant with internal processes and procedures and with the applicable legislation.

- Manage all daily activities in customer service independently and actively support local Customer Service management

More specifically, you will:

- Receive & process orders for all customer which are received by telephone

- Handle customer complaints and perform investigations

- Follow up on pricing discrepancies with Customer Service management/tender department/division manager/sales manager

- Issue required credit notes for returns and complaints within the official procedural deadlines

- Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable; investigation of claims and follow-up for emergency

- Follow procedures related to the receiving, checking and creation of the sales orders/invoices

- Work on process improvement and projects under the supervision of the Customer Service supervisor/manager

EDUCATION & COMPETENCIES

- Upper secondary diploma

- Strong practical experience in Customer Service

- Fluent in Italian & English

- high level, written and spoken

- Knowledge of Microsoft Office

- Knowledge of ERP packages (SAP, )

- Team player

- Customer oriented

**Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self.

You will have access to:

- Career development with an international company where you can grow the career you dream of

- An attractive benefits package (e. g.

a superb defined contribution pension scheme, employee stock purchase program)

- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

- A challenging position in a fast-growing crisis independent industry

- To become part of a dynamic, highly educated, highly skilled, and motivated team

- Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication

- Multi-national environment, where we foster the development of our talents within the enterprise

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.