Customer Service Representative (12 Months) Milano

Customer Service Representative (12 Months)
Milano
Lombardia, Milano

Customer Service Representative (12 months)-2211168

**OUR COMPANY**:

At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals.

Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.

Now, we are powered by 52, 000 employees globally who nurture a diverse, collaborative and inclusive culture.

We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.

**THE POSITION**:

In this role you will join the Customer Service team of Boehringer Ingelheim.

You will ensure the proper management of activities related to the fulfillment and processing of customer purchase orders, overseeing relationships with Business functions, as well as with customers and functions involved, such as Credit Management, Distribution, Local Demand, Customer Experience, Quality, Pharmacovigilance and Regulatory for the successful fulfillment of the order and the management of all related post-sales activities (complaints and any other requests coming from customers and/or Business functions).

All activities will be performed in adherence to good drug distribution practices and in accordance with company procedures and guidelines.

**For this position we offer a 12 months temporary contract with an agency

**Tasks & responsibilities**:

- In this role you will process purchase orders received from customers according to company procedures and pre-defined quality targets (KPIs)

- You will support the business and the customer by providing any useful information regarding the status of the order, delivery and invoicing as well as information on the status of complaints and requests received from the customer

- In addition, you will ensure the consistency and adherence of customer purchase orders to the commercial conditions defined in the commercial policy of the business

- You will ensure the proper management and maintenance of the customer database, according to company procedure

- Besides, you will ensure the timely and prompt resolution of customer complaints in accordance with company procedure, and you will monitor the status of open complaints

- You will handle returns from customers, credit notes for price differences, rebates

- In addition, you will ensure daily monitoring of open orders, to be able to identify blocked orders, not filled orders due to lack of stock, inventory check etc.

- You will provide adequate reporting on sales data when required

**Requirements**:

- High school degree or bachelor's degree

- Previous experience in the Customer Service of multinational companies

- Experience in the Pharmaceutical industry is a plus

- Good level of English

- Good knowledge of Microsoft Office

- Knowledge of SAP ERP is a plus

- Result driven

- Team skills

- Customer oriented

- Problem solving

**WHY BOEHRINGER INGELHEIM?

**:

- With us, you can grow, collaborate, innovate and improve lives. _

We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices.

In addition, learning and development for all employees is key, because your growth is our growth.

To learn more about what benefits could be waiting for you, please visit our Career area.

Job - Administrative/Clerical Support

Primary Location - Europe-IT-Lombardia-Milano

Organization - IT-Boehringer Ingelhem Italia SpA (Italy)

Schedule - Full-time