Customer Service Representative Pomezia

Customer Service Representative
Pomezia
Lazio, Pomezia

TXT Group is an international, IT end-to-end provider of consultancy, software solutions and services, supporting the digital transformation of customers' products and core processes.

With a proprietary software portfolio and deep expertise in vertical domains, TXT Group operates across different markets, with a growing footprint in Aerospace, Aviation, Defense, Industrial, Government and Fintech.

The holding company, TXT e-Solutions, has been listed on the Italian Stock Exchange - STAR segment (TXT. MI) - since July 2000.

TXT Group headquartered in Milan and has subsidiaries in Italy, Germany, the United Kingdom, France, Switzerland and the United States of America.

**Customer Service Representative**:

TXT Group is looking for a Customer Service Representative to join the group's TXT e-Solutions company in the Aerospace & Defense division.

The person will be part of the support team for Simulators and Ground Station.

He/She will represent the contact point of the team for any operational technical problems, clarifications and technical assistance requested by the Customer.

He/She will accept the customer's technical requests from the respective support manager and will initiate and / or implement corrective actions where required in a timely manner, in order to ensure and preserve the required service standards and full customer satisfaction.

He/She will be the contact point between the Technical Office and the Support Team, dealing with different professionals including pilots, maintainers, instructors, engineers.

**What you will be responsible for**:

Ensure the reliability of training devices and ground stations from a technical point of view;

Receive, track and process the Customer requests;

Compile reports regarding the technical issues encountered by the Customer through the organization internal mainframe systems;

Produce, update and validate Technical Manuals;

Perform and schedule 'On-site' intervention aimed to monitor the system status or to carry out installation or maintenance operations;

Provide Training Courses about the Training Systems usage to Customer personnel (e. g.

instructors, pilots, technicians);

Prepare the initial Spare Parts stock and foresee any system needs according to the obsolescence status;

Perform system obsolescence analysis for the supply of components in terms of amount and type.

**Skills you already possess**:

Excellent knowledge of Software, Hardware and Mechanical solutions to handle and maintain the products from a technical point of view;

Production and deep understanding of systems' specific technical documentation such as wiring, hydraulic and pneumatic circuit diagrams;

Knowledge of Training & Helicopter Support System Processes to be aware of roles, tasks and procedures in order to ensure appropriate workflows;

Risk evaluation to carry out appropriate actions for mitigating the risks;

Excellent attitude to the systems status monitoring for specific programs/activities;

Excellent knowledge of MS Office package to produce technical manuals and reports;

Classroom management skills to hold training courses for operators and technicians.

Excellent knowledge of English language (from B2 to C2 level).

**Degree required**: Bachelor/Master Degree in Aerospace, Aeronautical or Mechanical Engineering.

The profile is completed by a good orientation and focus on the Customer in order to anticipate the needs to operate on future developments and improvements.

**Why choose TXT GROUP**:

Permanent contract;

Career opportunities in a rapidly growing and profoundly changing company with young and international staff;

Initial training on activity-related topics;

Opportunities for travel both in Italy and abroad;

Corporate Benefits (health insurance, welfare, Ticket Restaurant, discounts as a group employee).

Be one of us!