Customer Service Representative Bardi

Customer Service Representative
Bardi
Emilia Romagna, Bardi

We're hiring a Customer Service Representative for maternity leave.

**General Tasks**:

- Management of communication within customers and Sales Managers supervised by the CS Manager;

- Order Management: daily order entry after checking the conditions of sale set out;

- Issuing the order confirmation: weekly check confirmed orders and communication of delays to customers;

- Requiring laboratory tests with reports and send the final report to the client and / or vendor;

- Entering samples requests;

- Supporting the finance department for payment reminders;

- Managing new projects in collaboration with other company departments;

- Reporting non-compliance: request samples and detailed information about the complaint, complaint registration if accepted, instructions for the customer, order placement and replacement credit note, sending closure of complaint to the customer;

- Managing customers' questionnaires;

- OTIF: supporting the CS manager by checking cause of delays on a monthly basis.

**Job experience/knowledge**:

- Previous internship/experience in CS/sales

- Fluent English and Spanish/French (written and spoken)

**Personal qualification profile**:

- Excellent communication skills

- Problem-solving skills

- Teamworking

- Quick responsiveness in managing requests

- Autonomy

Contratto di lavoro: Tempo pieno

Retribuzione: €27. 000, 00 - €33. 000, 00 all'anno

Benefit:

- Buoni pasto

Disponibilità:

- Dal lunedì al venerdì

Retribuzione supplementare:

- Maggiorazione lavoro festivo

- Premio di produzione

- Quattordicesima

- Tredicesima

Data di inizio prevista: 01/12/2024