Customer Service Representative Bardi

Customer Service Representative
Bardi
Emilia Romagna, Bardi

OUR MISSION

**West** **Tech** **Shipping **is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing.

**CUSTOMER SERVICE REPRESENTATIVE

Our Customer Service Representative (CSR) will provide information and assistance to all of our customers here at West Tech Shipping, while also being committed to resolving concerns with a focus on 100% customer satisfaction.

The best CSRs are therefore motivated by providing pleasant, results-oriented assistance to customers.

They are excellent communicators who are professional, patient, positive and empathetic.

They are also highly-focused on providing expedient, accurate service in our fast-paced environment, to ensure all customers are served in a timely manner.

**JOB DUTIES

- Ensure a high level of customer service is provided to all internal and external customers at all times, to deliver 100% satisfaction.

- Answer questions from customers about our services and products (e. g. , billing, account opening process, auctioned products and customer service policies).

- Responsible for collecting and systematically sorting and packing cargo in-store, in accordance with established procedures.

- Accurately and expediently collect and process all payments received for products and services from customers.

- Ensure that all cargo is handled in a safe and professional manner.

- Perform inventory counts as needed.

- Follow company communication procedures, guidelines, and policies.

**KNOWLEDGE, SKILLS AND ABILITIES

- Proven customer service experience (at least 1 year).

- At least 1 year of experience in cash handling/cash management in a business environment.

- Well spoken, with an outgoing and friendly personality.

- Patient, with the ability to remain calm and professional during challenging interactions

- Ability to multi-task, prioritize, and organize time effectively.

- Flexible with the ability to work on weekends.

- Knowledge of brokerage or courier service industry preferred, but not required.

- Excellent problem-solving skills with ability to follow up on resolutions

- Ability to maintain high levels of productivity and focus in a fast-paced environment

- Ability to follow communication procedures, guidelines, and policies

- Disciplined and focused worker.