Customer Service Representative GENOVA

Customer Service Representative
Genova
Liguria, GENOVA

Do you have a talent for interacting with customers on behalf of a great organization through various support channels, emails, Live Chat, or calls?

Do you enjoy being a frontline contact?

If yes, this is your opportunity to join a world-leading coating's supplier as our new Customer Care Representative at Hempel. Make an impact and drive improvement As part of our Customer Care team, you will provide first class customer service advising customers regarding processing orders, product shortages, expected delivery dates and price changes.

You will play a key role supporting our sales team to ensure efficient and flawless service.

In this role, you will be responsible for handling complaints and building strategies for improving the overall customer experience and fostering loyalty.

You will have the unique opportunity to cooperate with a truly exciting team and colleagues from all over the world and be based at any of our Hempel's offices located in Italy, Spain or Portugal.

What you can look forward to in this role Process sales orders in the ERP system as per the care working procedures, from various entry channels (including facilitating product availability, alternative finding, initiating and/or multi-tint productions, facilitating on-time delivery, order confirmation, invoicing process, archiving). Facilitate credit limit increases, if needed during the sales order process. Prioritize orders in case of shortages as per customer classification, and if needed, according to the rules provided by the direct line manager. Coordinate return orders and issue related credit notes. Proactively manage outbound and inbound communication with customers, ensuring a professional communication level and a great customer experience. Provide basic technical and product-related support for customers within the daily order handling process. Act as ambassadors of e-commerce platforms & similar digital ordering tools to provide support and an excellent onboarding process. Ensure service delivery within Service Level Agreements. Any general tasks and/or activities may be required and related to the above functions in accordance with the business requirements of the company. What does it take to become our new team member? Experience in customer service. Knowledge of the paint sector would be valuable but not required. Ability to work as part of a team as well as autonomously. Understanding the life cycle of a PO placement, from start to finish. Able to work in a lively customer care environment, maintaining a high level of productivity. Self-motivated, and able to follow best practices in sales processes. Proficient in ERP systems (Microsoft preferred). Experience with CRM systems. Able to communicate clearly and consistently in Italian, English, and Spanish or Portuguese. Behavioral competencies most relevant for the job Planning & organizing. Great listener and communicator. Empathetic. Proactive. Positive. Problem-solving attitude. Great teammate. Application and customer service further information For further information on Hempel, please visit hempel.com.

To apply for this position, please submit your application letter with a CV in English via our recruitment system by clicking the link "Apply" at the top-right corner.

Global career possibilities In Hempel, we offer a variety of global career possibilities and many cross-functional and cross-cultural working relationships.

We strive to build the right conditions for personal and professional development.

Join a global company where the employees are truly passionate about delivering the best in everything they do.

With business in mind and people at heart we always work together.

More About Hempel At Hempel, we are working together to shape a brighter future with sustainable coating solutions.

We believe this is only possible with dedicated employees with different perspectives and backgrounds.

Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

#LI-HybridApplication due: 2023-03-06

Seniority Level: Associate

Job Functions: Customer Service

Industry: Chemicals

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