Customer Service Representative
Customer Service Representative Location: Lugo, IT
Function: Operations/Production/Manufacturing
Part-time or Full-time: Full-Time
Job Type: Employee
Workplace type: On site
Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.
Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.
We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.
Job Details Position Job Title: Customer Service Representative (CSR) BG and BU: Amcor Flexibles Europe, Middle East & Africa (AFEMEA) Function: Operations- Customer Service Location: AF Lugo (Italy) Line Manager's Job Title: Customer Service Team Lead Contract Type: temporary / 8month+ Job Purpose
The Customer Service Representative is the central point of contact between our customers and Amcor Flexibles EMEA and is therefore a central figure to deliver the best possible customer experience. This role requires a customer-centric mindset and the ability to work independently as part of a local team. The role demands autonomy, self-organization, and effective communication with various stakeholders. Continuous improvement is a critical part of the role: the right candidate is willing to continuously learn and apply new ways of working while improving our service to customers.
Job Dimensions & Scope Internal & external relationships Plant neighboring functions: quality, supply chain, planning, logistics, production and more Sales teams across the business unit Customer Service function External customers Principal Accountabilities Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders. Continuously strive to improve customer relations with prompt, efficient service, using initiative to resolve complex problems. Proactively seek better ways of working to ensure the best service possible to customers. Collaborate with functional areas to monitor customer requirements throughout the order fulfilment process, advising customers and sales of significant delays and providing alternatives to meet expectations. Coordinate rush shipments and monitor their progress to delivery. Share customer forecasts to support the demand planning process and manage potential shortages or delays. Proactively manage customer finished goods levels and aged inventory. Handle customer complaints effectively. Focus on gaining knowledge through best practices and standard procedures. KEY DELIVERABLES Build customer loyalty through positive engagement and service excellence. Maintain customer service processes, standards, and key deliverables to support a customer-centric organization. Partner with functional areas to ensure a world-class customer experience. Qualifications/Requirements Formal Qualifications and Experience First experience in a similar position, preferably in a manufacturing environment Good Excel skills Fluent in English and Italian Specific Skills and Abilities Customer focused Results oriented Excellent interpersonal and communication skills Analytical skills Ability to build collaborative relationships Excellent time management and organizational skills Self-motivated
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