Customer Service Representative Milano

Customer Service Representative
Milano
Lombardia, Milano

Placing our partners at the centre of our business activities, satisfying their needs and expectations, building and maintaining strong client relationships. Our Customer Service Representatives are business-oriented and results-focused with a sense of urgency:

- Process both sales and consignment orders from order receipt until shipment according to the procedure. This includes administrative processing of customer files, follow-up, customer relations management, and the creation of all order/shipment documentation (delivery notes, invoices, credit notes, etc. ).

- Checking that prices are correct with reference to the quotations and tenders.

- Billing and preparing orders in collaboration with the Logistics Department - Issuing shipment documentation (contracts, delivery notes), preparing goods for shipping as well as packaging.

- Processing requests for tenders (sending samples and drawing up customer's list).

- Checking product availability and updating the Sales team about backorders.

- Consignment inventory: Managing and reporting on inventory levels. Checking the goods expired or about to expire with the Sales team. Follow the consignment inventory's procedure with the Sales team (checking discrepancies).

- Business-Oriented: results-oriented, analysis of the order book throughout until the balance of the order book. Be proactive in shipments for monthly and quarterly closing; sensitivity of the targets set.

- Customer-Oriented: placing our partners at the centre of BALT: gathering and satisfying customer expectations and needs. Listening to customers is essential; involvement towards a common goal: satisfying your customers' expectations; Providing commercial information to customers; Responding to customers' requests for information about products on pricing, availability, terms of sale and delivery.

- Product complaints: Documents received by the Sales team - Dealing with HQ regarding the restitution of the defective items.

- Liaise with the Marketing & Sales/Finance & Accounting/Supply Chain/Legal Department on all his/her missions and manage the contractual relations with the distributors; he/she is responsible for returning materials from sales or consignment to either local stock or the international distribution centre.

- Administrative activities: Invoices, credit notes, debit notes, support for the credit collection.

- Maintaining archiving of files according to procedures.

SKILLS

- University Degree - Postgraduate or Master

- Good command of English

- 3 years experience in the customer service department of a medical device company

- Customer-oriented

- Strong knowledge of the MS Office package

- Good interpersonal skills, communicative, dynamic, responsive, organized, proactive and autonomous

- Team spirit and sense of urgency

- Experience with SAGE is a plus

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Benefit:

- Buoni pasto

Orario:

- Dal lunedì al venerdì