Customer Service Representative Bardi

Customer Service Representative
Bardi
Emilia Romagna, Bardi

Org Marketing Statement

The incumbent will be part of the Customer Support team of the Sales Company South EMEA Customer Service team, to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets.

**Position Summary

The employee would be part of the "Order to Cash" italian team, with specific focus on Direct Customers.

Main tasks would be linked to order management:

- Focus on Key Performance Indicators

- Proactive backlog and late backlog management

- Daily interaction with Customers and colleagues through a fruitful "I Am Parker" mindset

- Daily interaction through virtual and face to face meeting with internal stakeholders

- Team working: to back-up colleagues in case of workload peaks and/or absences

- Constant monitoring of delivery performances

- Request valuable feedback to customers and actively work on their responses

- Required resilience and proactivity in managing all the business criticalities

- Be able to give unwelcome information in a customer focused way

**Responsibilities

- Assists others in the management of assigned customer accounts including supporting team members by interpreting customer requests and monitoring performance and delivery.

- Supports in providing oversight for assigned customer accounts.

- Suggests mutually acceptable solutions to customer problems that impact cost or schedule.

- Recommends actions by analyzing and interpreting data and making comparative analysis.

**Qualifications

**Qualifications

- Degree (preferably in Economics)

- Nice to have 1-3 year experience in Customer Service roles

- Technical background and previous experience in manufacturing companies / international context will be a plus

- Digital mindset

- Proficient in MS Office, especially Excel and SAP-like softwares

- Italian mothertongue and excellent English knowledge

- Customer orientation

- Detail orientation

- Empathy and resilience (conflict management abilities)

- Flexibility

- Sense of ownership and pride in the performance and its impact on company's success

**Parker Hannifin

**Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.