Customer Service Representative - Hoffman/Eldon Milano

Customer Service Representative - Hoffman/Eldon
Milano
Lombardia, Milano

We're looking for people who put their innovation to work to advance our success - and their own.

Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

**WHAT YOU WILL EXPERIENCE IN THIS POSITION**:

At nVent Customer Service Teams are imperative for the successful delivery of products and services, as well as regular support, both during pre-buying as well as after the order has been placed.

- **Order Management: Order entry, order modifications, debit/credit notes, re-schedule, cancellations, invoicing.

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- **Quoting: All quotations are created in our Quoting System, EQS and are followed up in CRM.

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- **Product Support: Customer Service provides first line product support including queries on price/availability.

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- **Administration: Creation and modification of customers in M3, creation and maintenance of sales agreements, user accounts, and other related tasks.

**A dedicated training program, in line with the functions described above, is delivered to new and existing employees.

The program is made of the different blocks with the following training materials.

- Order Management,

- Quoting;

- Product Support;

- Non-conformity;

- Training;

- Administration.

**YOU HAVE**:

- Vocational training on electrical knowledge

- Minimum 5+ years' experience in a Customer Service or Sales setting required

- Excellent communication skills with an ability to communicate confidently with both technically trained and non-technical customers

- Good understanding of customer priorities.

Considers customer satisfaction a permanent objective.

- Courtesy and tact as the exchange of information within own team is part of the job.

- Proficiency with Microsoft Office Suite required

- Knowledge of electronic ordering systems

- Ability to multi-task and juggle shifting priorities to satisfy customer requests

- Strong ability to write and talk in English

- Experience with Infor M3 ERP software (preferred)

**WE HAVE**:

- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

- We are a $2 billion, high-performance electrical company with a dedicated team of 8, 800 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.

Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy and infrastructure customers.

- Commitment to strengthen communities where our employees live and work

- We encourage and support the philanthropic activities of our employees worldwide

- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

- Core values that shape our culture and drive us to deliver the best for our employees and our customers.

We're known for being:

- Innovative & adaptable

- Dedicated to absolute integrity

- Focused on the customer first

- Respectful and team oriented

- Optimistic and energizing

- Accountable for performance

- Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions.

People are our most valuable asset.

Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.