Customer Service Representative Ii Milano

Customer Service Representative Ii
Milano
Lombardia, Milano

Work Schedule

Standard (Mon-Fri)

**Environmental Conditions

Office

**CUSTOMER SERVICE

When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we provide our people with the resources and opportunities to make significant contributions to the world.

**Location/Division Specific Information

Location: Segrate-Milan - Office Based

Discover impactful work as part of the CUSTOMER SERVICE team to join our dynamic and internationally oriented customer service organization.

Working in a small team, you will handle the entire process of order monitoring and entry.

**A Day in the Life**:

- In close relationship with your local sales and service team, you will enter orders from our Thermo Fisher Scientific customers.

- Review specifications and attached documentation, highlighting clauses that deviate from company regulations.

- Gather all necessary information and review final documentation in close cooperation with your sales colleagues.

- Monitor the order to meet customer timelines, from submission to the head office to electronic invoicing.

- Update the Customer Service database to monitor the process and results.

Keys to Success: Good organizational skills and strong attention to detail, with the ability to prioritize multiple tasks efficiently.

**Education**:

- Italian as a first language, fluent written and spoken English.

- Commercial or similar education.

**Experience**:

- At least 2 years of experience in the Italian procurement process.

- Knowledge of the SAP management system.

**Knowledge, Skills, Abilities**:

- Strong verbal and written communication skills.

- Solid knowledge of Microsoft Office programs (Outlook, Word, Excel, PowerPoint).

- Problem-solving skills and willingness to make decisions.

- Strong social skills with the ability to build and manage relationships and effectively communicate at all management levels, as well as build working collaborations outside the team.