Customer Service Representative - Italy Lazio

Customer Service Representative - Italy
Roma
Lazio, Lazio

Customer Service Representative - Italy, Rome

Client: Deckers Brands

Location: Rome, Italy

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 87119078f18c

Job Views: 3

Posted: 22. 01. 2025

Expiry Date: 08. 03. 2025

Job Description: Customer Service Representative - Italy At Deckers Brands we don't just create shoes, we create lifestyles.

We are about opportunity.

Opportunity to create, to grow and to have an impact.

We want to positively impact the world through sustainable business practices and socially responsible operations.

The Role:

As the Customer Service Representative, you will provide courteous, friendly and efficient customer service to all customers and effectively manage the order book to enable the company to meet its sales targets.

You will develop a close working relationship with Account Managers to ensure accurate and timely order placement, management, and shipment.

You will look after a number of our independent accounts, overseeing orders from start to finish, anticipating problems and troubleshooting accordingly.

The ideal candidate will have an eye for detail and enjoy working directly with customers.

You will be motivated by achieving the dual goals of keeping customers satisfied and enabling the company to meet its sales targets.

Fluency in both English and Italian is required for this role.

Your Impact: Responsible for all order entry and order modifications for own account base Communicate with sales force and customers to ensure smooth operation of order flow Expedite customer orders, including keeping them informed of delays or early fulfilment Follow up on outstanding orders/availability issues to minimise cancellations Liaise with Credit team when necessary on any order held relating to credit issues Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner Report on a daily, weekly and monthly basis to give a clear picture of the status of account base Who You Are: You are a problem solver An effective communicator with excellent written and verbal skills You're comfortable with conflicts and see them as opportunities You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities We would Love to Hear from People with: Prior experience as a Customer Service Representative; experience in the footwear/apparel industry is beneficial Proficient in Microsoft applications Experience working in multifaceted organisations, satisfying the needs of diverse constituents while often working under pressure Fluent in English and Italian What We Will Give You: Competitive Pay and Bonuses Extras, discounts, perks & volunteering opportunities Growth and Development opportunities Hybrid & Flexible Working Environment Equal Employment Opportunity

Diversity and inclusion are key to our success.

We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences, and backgrounds who share a passion for our brands. #J-18808-Ljbffr