Customer Service Representative Prom - Bologna
Job title / Reporting to: The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager.
Job purpose: The primary goal for a CSR Prom is to provide excellent customer service experience.
This means offering the Customer a pleasant experience, welcoming him and involving him, completing the rental operations and return quickly, providing information on ancillaries and refuelling options, resolving complaints and ensuring complete satisfaction.
Key-result areas: Receives the Customer at the counter, managing the rental agreement in compliance with Company procedures and with the expected quality standards on TAS Web.
Puts into practice proactive behaviour towards Customers, liaising so courteous and professional, offering solutions in order to maximize Customer satisfaction.
Streamline and optimize the available Company assets (eg.
cars, systems, products, services, etc. )
to ensure the best Customer service and the profitability of the location.
Coordinates the check-in operations and occasionally handles the vehicle in the car park.
Maximize profit by offering services and ancillary products to Customers.
Management of daily branch petty cash (if required).
Educational Background: High School Graduation or University education.
Professional Experience: Previous sales and customer service experience.
Knowledge: Fluent Level of English (+ second language).
Microsoft Office.
Full Driving License.
Skills Competencies: Excellent organizational and time management skills.
Proactive.
Problem solving.
Effective communication.
Ability to work well as a team with 100% customer focus.
Selling proposition.
Ability to work in a fast-paced environment with a variety of tasks.
Ability to demonstrate professionalism, enthusiasm, and outstanding communication.
Enthusiastic, flexible, and positive attitude towards selling.
Customer oriented to guarantee a high-quality level of customer service, in compliance with Company policies and procedures.
Flexibility to work days, nights, weekends, and on bank holidays.
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