Customer Service Representative Prom - Verona Verona

Customer Service Representative Prom - Verona
Verona
Veneto, Verona

Job title / Reporting to: The CSR Prom/ CSR reports to SL and to Location/Airport Manager and functionally to the Area Manager.

Job purpose: The primary goal for a CSR Prom is to provide an excellent customer service experience.

This includes offering the customer a pleasant experience, welcoming them, completing rental operations and returns quickly, providing information on ancillaries and refueling options, resolving complaints, and ensuring complete satisfaction.

Key-result areas: Receives the customer at the counter, managing the rental agreement in compliance with company procedures and expected quality standards on TAS Web. Exhibits proactive behavior towards customers, liaising courteously and professionally, and offering solutions to maximize customer satisfaction. Streamlines and optimizes available company assets (e. g. , cars, systems, products, services) to ensure the best customer service and profitability of the location. Coordinates check-in operations and occasionally handles vehicles in the car park. Maximizes profit by offering services and ancillary products to customers. Educational Background: High School Graduation or University education.

Professional Experience: Previous sales and customer service experience.

Knowledge: Fluent in English (plus a second language)Proficient in Microsoft OfficeFull Driving LicenseSkills & Competencies: Excellent organizational and time management skillsProactive attitudeProblem-solving abilitiesEffective communication skillsAbility to work well as part of a team with 100% customer focusSales skillsAbility to work in a fast-paced environment with diverse tasksProfessionalism, enthusiasm, and outstanding communicationEnthusiastic, flexible, and positive attitude towards sellingCustomer-oriented to guarantee a high-quality level of customer service, in compliance with company policies and proceduresFlexibility to work days, nights, weekends, and bank holidays

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