Customer Service Representative (Spanish/English) Savona

Customer Service Representative (Spanish/English)
Savona
Liguria, Savona

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Spanish & English, applicants need to speak both languages.

**Responsibilities**:

- Handle inbound calls, live chat and other service methods

- Provide accurate, valid and comprehensive information

- Follow communication procedures, guidelines, and policies

- Support other business units with customer liaison, accurately documenting customer requests

- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution

- Go the extra mile to engage customers

**Requirements**:

- College degree or above

- Trilingual speaker with native Spanish, advanced English and one more language will be preferred

- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

- Ability to work under pressure, strong communication skills and exceed beyond expectation

- Passionate for customer service industry and can accept to work under different work shifts

- Passionate about the crypto industry

**Working at Binance

- Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities

- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless

- Tackle fast-paced, challenging and unique projects

- Work in a truly global organization, with international teams and a flat organizational structure

- Competitive salary and benefits

- Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization's **core values**, creating a unified culture that enables collaboration, excellence, and growth.

Binance is committed to being an equal opportunity employer.

We believe that having a diverse workforce is fundamental to our success.