Customer Service Representative (Ukrainian & Bardi

Customer Service Representative (Ukrainian &
Bardi
Emilia Romagna, Bardi

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Ukrainian & English, applicants need to speak both languages.

**Responsibilities**:

- Handle high volume live chat and other online tools

- Provide accurate, valid and comprehensive information

- Follow communication procedures, guidelines, and policies

- Support other business units with customer liaison, accurately document customer requests

- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

- Go the extra mile to engage customers

**Requirements**:

- College degree or above

- Fluent Ukrainian language, advanced English speaker

- Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry

- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit

- Ability to work under pressure, strong communication skills and exceed beyond expectation

- Passionate for customer service industry and can accept to work under different work shifts

- Positive about the crypto industry