Customer Service Sales Representative (German-Speaking) - On Site - High Tech Hs03 Lazio

Customer Service Sales Representative (German-Speaking) - On Site - High Tech Hs03
Roma
Lazio, Lazio

Experience the power of a game-changing career Want to be part of an innovative and growing team?

We're a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.

What you will do in this role Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests Handle outbound calls when necessary to solve issues with customers and different internal business units Quote creation and follow up with cross selling / up selling and a proactive and service attitude Ensure personal knowledge of the Store portfolio and Post sales processes are maintained Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations Your qualifications Have a proficient or bilingual level of German and are advanced in English Have, minimum, 1-year relevant experience Have strong communication, customer facing and customer care skills Have knowledge of sales techniques (up-/cross-selling, objection handling, etc) Are achievement and target oriented, customer driven and motivated to work in sales Have IT knowledge and technical understanding Have real capability to listen to customers Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs What's in it for you Full Time 39 hours/week permanent contract: Monday to Friday, from 9:00- 18:00 Base salary of 20 000 euros per annum and up to 2000 euros in bonus per annum including medical insurance Great office location in Barcelona Friends hunting (referral) bonus Full paid training about the company and the project you will be working on Career development program and specialized courses Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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