Customer Service Specialist – French Market - B2B + Order Management Pianoro

Customer Service Specialist – French Market - B2B + Order Management
Pianoro
Emilia Romagna, Pianoro

Based at our production site in Bologna HQ, you will provide a variety of customer service support and technical guidance to both internal and external customers for the French market.

For this role, fluency in French is essential.

QualificationsAt least 2 years of progressive B2B customer service experienceOrder management experienceResolving customer problems and concernsExcellent communication skillsExperience with AS400 and ERP systemsFluency in French and EnglishResponsibilitiesReceive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enter and adjust orders, and resolve questions and complaints within span of control. Work to ensure all orders received are entered into the ERP by order cut-off time. Positively influence the team and arrange backup in case of holiday leave. Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Identify customer issues that need to be escalated to management in a timely fashion. Develop and review correspondence and documentation as appropriate regarding interaction with customers and respond to questions and concerns.

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