Customer Service Specialist Bardi

Customer Service Specialist
Bardi
Emilia Romagna, Bardi

ELEMASTER HEADQUARTERS

Site: Elemaster Headquarter Italy – Lomagna (LC) Department: Customer Service department Job description: The Customer Service Specialist is in charge to process any Customer needs related to the execution of issued Purchase Orders, in order to create trustful and long-lasting relationship with customers.

This includes feasibility analysis with regards to components availability, production planning and interfacing with internal departments (Sales/Key Account/Demand Planner/Supply Chain Department/Production planning/Manufacturing) to properly satisfy customer requests.

He/she demonstrates a good understanding of product structures and production routings to understand dependencies and constraints in the production flow.

He/she is willing to work in a multinational context, dealing with worldwide customers.

Specifically, he/she will: Analyze customer needs with regard to execution of Purchase Orders, mainly in terms of feasibility, planning and deliveries Interact with customers via phone, mail and chat, maintaining a continuous communication flow. Working in team and with other departments to find appropriate solutions for different issues Requirements: Have excellent communication, interpersonal, and influencing skills with excellent result orientation Be interested in planning and manufacturing processes Excellent skills with MS Excel. Appreciated a knowledge of a complex ERP (SAP, Infor LN…) Fluent English. Appreciated a second language. Preferably Bachelor's degree in "management engineering" or technical background in electronics Employment Type: Full-time

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