Customer Service Specialist Novara

Customer Service Specialist
Novara
Piemonte, Novara

Purpose of the job**:

**Main Responsibilities**:

- Supervise product shipment with reference to seasonal order, MTM, reorder, stock and uniforms;

- Work closely with Supply Chain to ensure the respect of the delivery window;

- Seasonal order management and web related acquisition and order entry;

- Market product delivery forecast and its update;

- Manages commercial correspondence with customers, interfacing and collaborating with Product Managers, Purchasing, Warehouse and Accounting Offices;

- EDI management (files, invoice and data transmission to market with PO acquisition order);

- Product return management in case of quality problems or factory defects/reparations;

- Cooperation with Credit/account dept.

to supervise the payment situation for each Brand;

- Cooperation with Supply Chain Quality and certificate dept.

to verify the customs requirement before shipping.

**Principal Skills Required**:

- Communication, Customer Service and organizational skills;

- Interpersonal skills and ability to multi-task;

- A positive and caring attitude;

- Computer (Office) skills with proficiency in Microsoft Excel.

- School-leaving certificate or University degree

- Fluent English

Related experience in Customer Service operations is preferred.