Customer Service Specialist Milano

Customer Service Specialist
Milano
Lombardia, Milano

Company Description Syngenta is a leading science-based agtech company dedicated to bringing plant potential to life.

Each of our 28, 000 employees in more than 90 countries work together to solve one of humanity's most pressing challenges: growing more food with fewer resources.

A diverse workforce and an inclusive workplace environment are enablers of our ambition to be the most collaborative and trusted team in agriculture.

Our employees reflect the diversity of our customers, the markets where we operate, and the communities which we serve.

No matter what your position, you will have a vital role in safely feeding the world and taking care of our planet.

Join us and help shape the future of agriculture.

Job Description

To support that challenge, we're looking for a Customer Service Specialist based in the Milano Headquarter, to support the Customer Service Department in the following activities:

Maintain customer master dataAct as a key user for digital platforms, apps, and relevant satellite systemsHandle customer claims and related data according to existing policies and processesManage inbound & outbound phone call flows to optimize working methods and processes thanks to the new ACD implementedSupport order to cash daily activitiesDeploy and provide reports on relevant customer service activitiesQualifications Dynamic and proactiveGood communication and relational skillsPragmatic and organized approach towards workingExcellent knowledge of the SAP system (appreciated) and main Office programsGood knowledge of EnglishAdditional Information Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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