Customer Service Specialist Vicenza

Customer Service Specialist
Vicenza
Veneto, Vicenza

Responsibilities and activities:

- Monitoring and managing customer's master data according to the account requirements

- Managing the "order to cash flow" process (order collection, entry, managements) ensuring the balance of commercial conditions in cooperation with the sales force

- Supporting the customers regarding the status of orders, shipments, commercial returns and any related issues (shipment shortages, wrong deliveries, delays, customer issues etc) in cooperation with Logistics and Credit Collection dept

- Managing the customer's portfolio ensuring the right status of the "back orders".

Required skills and behavioral competencies:

- Bachelor degree in Foreign Languages or Economics

- Excellence knowledge (speaking, writing and comprehension) of French and English

- Good knowledge of Office Suite

- Strong relational skills

- Organization and precision, problem solving attitude.

The knowledge of a third language is appreciated.

**Special benefits**:

- Flexibility of working time

- Smart working

- Company canteen

- Exclusive discounts for employees