Customer Service Specialist LATINA

Customer Service Specialist
Latina
Lazio, LATINA

Customer Service SpecialistWould you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4, 000 employees at 15 sites. Our site in Latina is a competence center for sterile production and antibiotics.

Your key responsibilitiesPrepare data to support periodic calls with customers. Update report of Customer Service and KPIs. Coordinate inner cross-functional meetings as part of the "Communication Improvement" project to identify and manage criticalities affecting the supply. Coordinate the implementation of product line extensions and product configuration changes. Enter the forecast and orders in the system (business ongoing and new business), according to standard contract times. Collect forecast (ongoing and new business) to support the BUDGET and S&OP activities. Analyze the request and send the order confirmation within contractual terms. Monitor customers' orders until shipment and re-schedule shipping dates in accordance with guidelines established by Corporate (OTD). Analyze causes in case of OTD failure and provide solutions to avoid recurrence of the event. Organize product shipment and pick-up. Maintain Customer and Product Master data. Your profileAbility to use Excel to process analysis, compare data, and prepare graphics. Ability to prepare PowerPoint presentations. Fluent in English. University degree in Economy or Management Engineering (preferred). Knowledge of the Supply Chain process (preferred). APICS certification (preferred). Sense of responsibility and perseverance. Time management and planning skills with an aptitude to respect deadlines. Excellent listening and learning skills, with the ability to manage information. Analytical thinking and problem-solving skills. Aptitude to work in a complex environment and be flexible towards people and situations. Your motivationAre you looking for new challenges in a highly competitive environment? Do you want to tackle them creatively and on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions rather than problems? What are you waiting for? We would be happy to explain our corporate benefits in a personal conversation! If you have any questions, I - Chiara Fanasca / Human Resources - will be happy to help you.

Haupt Pharma Latina S. r. l. • Member of the Aenova Group • Strada Statale 156 dei Monti Lepini • 04100 Borgo San Michele LT, Italy

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