Customer Service Specialist Milano

Customer Service Specialist
Milano
Lombardia, Milano

As a Customer Service Specialist, you will be responsible for the following:Operational handling of Customer Service by answering customers' questions, resolving problems, maintaining customer satisfaction, and providing problem-solving resourcesHandling initial contact from all assigned customers for all daily operational business issuesImproving customer relationships at the operational level to ensure ongoing development and resolution of queriesDeveloping, documenting, and implementing work procedures as directed by the Team LeaderManaging customer complaints and reporting on a regular basis to the Team LeaderMonitoring and supporting performance level reporting (KPIs) Working with various systems, such as SAP, E-bat, MAX-LRU, etcWorking according to and supporting the Quality Management System ContactNada CharHR Generalist/Organization & DevelopmentLufthansa Technik Milan S. R. L.

E-mail address for inquiries The ideal Candidate should meet the following requirements:Requirements Degree in a relevant field is requiredProficiency in English and Italian is requiredGood knowledge in Microsoft Office, SAP is requiredMust possess permit to work in Italy Desirable qualifications Previous customer service experience, particularly in the aviation industry, is desirable Personal competencies Assumption of responsibility for own roleResponsiveness, dynamism, flexibility in caring out assigned tasksAttention to quality of work and reliabilityAbility to prioritize activity assignedCooperation skillsEffective communication at every organizational levelService / Customer OrientationBuilding relationship based on trust with internal and external customersProblem solving of internal and external customers issues