Customer Service Specialist Milano

Customer Service Specialist
Milano
Lombardia, Milano

Our Customer Service Representatives are business-oriented and results-focused with a sense of urgency:

- Process both sales and consignment orders from order receipt until shipment according to the procedure. This includes administrative processing of customer files, follow-up, customer relations management, and the creation of all order/shipment documentation (delivery notes, invoices, credit notes, etc. ).

- Checking that prices are correct with reference to the quotations and tenders.

- Billing and preparing orders in collaboration with the Logistics Department - Issuing shipment documentation (contracts, delivery notes), preparing goods for shipping as well as packaging.

- Processing requests for tenders (sending samples and drawing up customer's list).

- Checking product availability and updating the Sales team about backorders.

- Consignment inventory: Managing and reporting on inventory levels. Checking the goods expired or about to expire with the Sales team. Follow the consignment inventory's procedure with the Sales team (checking discrepancies).

- Business-Oriented: results-oriented, analysis of the order book throughout until the balance of the order book. Be proactive in shipments for monthly and quarterly closing; sensitivity of the targets set.

- Customer-Oriented: placing our partners at the centre of BALT: gathering and satisfying customer expectations and needs. Listening to customers is essential; involvement towards a common goal: satisfying your customers' expectations; Providing commercial information to customers; Responding to customers' requests for information about products on pricing, availability, terms of sale and delivery.

- Product complaints: Documents received by the Sales team - Dealing with HQ regarding the restitution of the defective items.

- Liaise with the Marketing & Sales/Finance & Accounting/Supply Chain/Legal Department on all his/her missions and manage the contractual relations with the distributors; he/she is responsible for returning materials from sales or consignment to either local stock or the international distribution centre.

- Administrative activities: Invoices, credit notes, debit notes, support for the credit collection.

- Maintaining archiving of files according to procedures.

**SKILLS

- University Degree - Postgraduate or Master

- Good command of English

- 3 years experience in the customer service department of a medical device company

- Customer-oriented

- Strong knowledge of the MS Office package

- Good interpersonal skills, communicative, dynamic, responsive, organized, proactive and autonomous

- Team spirit and sense of urgency

- Experience with SAGE is a plus

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Benefit:

- Buoni pasto

- Computer aziendale

Orario:

- Dal lunedì al venerdì