Customer Service Specialist BOLOGNA

Customer Service Specialist
Bologna
Emilia Romagna, BOLOGNA

FAAC Technologies, world leader in access automation, parking systems and access control, counting on 50 sales companies in 29 countries, more than 3. 600 employees worldwide and 17 manufacturing plants is looking for a

**Customer Service Specialist **with English

**Key Responsibilities**:

- Insertion of sales orders for the international subsidiaries through processing tools (SAP, Axioma, FPX) following the pre-established procedures and monitored by shared KPIs.

- Constantly guarantee the complete availability and timeliness of the configured products requested by the subsidiary, also in triangulated.

- Communicate the status of the order, changes, delays and anomalies that may occur until delivery at destination.

- Handle inquiries and complaints from affiliates with respect to complete sales flow management.

- Verification and validation of standard sales orders entered via SAP and Sales Portal.

- Exchange of information with subsidiaries and Production Planning and Logistics colleagues relating to the readiness of the goods and ensure the activities necessary for the organization of the shipment, processing load plan requests, issuing bills, preparing the practice of documents for shipment, creating the loading group and compiling the collection file.

- Handle complaints from affiliates with respect to order management.

- Creation and management of the overall documentation for the ExtraCEE goods flows (i. e. Certificate of Origin, DAE, . . ).

**Competences and requirements**:

- Degree in Foreign Languages and / or Economics or similar;

- Excellent knowledge of English; the knowledge of an additional language will be considered as a plus;

- At least 2 years of experience in a similar role in a Manufacturing industry

- Client & Service Orientation;

- Precision and accuracy;

- Risk Analysis & Problem solving;

- Planning & Organization;

- Highly appreciated knowledge of SAP management;

- Good knowledge of Microsoft Office.