Customer Service Specialist Milano

Customer Service Specialist
Milano
Lombardia, Milano

Customer Service Specialist**:

**THE FASHION INDUSTRY'S FASHION BRAND

Since 1994, Marni has been recognized as the **most artistic, color-savvy, life embracing, off-beat** brand in the luxury segment

A constant aspiration to **surprise and delight** and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently **challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

- Becoming a

- **Customer Service Specialist** with the Marni HQ Team you will take care, in the pre and post sales activities, of a defined customer portfolio in compliance with the Group's procedures and with the goal of maintaining the level of service defined and consistent with the Luxury Sector in which we work.

- How you will contribute to achieving these results:

- Managing shipments according to delivery windows and Supply Chain instructions

- Managing Return/Swap/Reorder

- Managing, investigating and disputing chargeback and quality claims

- Communicating and coordinating with internal departments in order to meet customer expectations

- Adhere to precision, quality and timing standards to ensure the best quality service and the achievement of the financial and delivery Goals

- Cooperating with other involved functions (Finance, Logistic, Production, Merchandising)

Who You Are:

- Bachelor's degree required

- English and Italian communication skills (written and verbal) are mandatory.

An additional language will be considered as a plus

- Intermediate Excel skill is mandatory

- A previous knowledge of the system Stealth3000 will be considered as a plus

- Detail oriented with strong ability to multi task and with a strong problem solving attitude

- Enthusiastic team player

- Hands on approach

- Passionate for luxury products and markets

- A previous experience in the Customer Service in a Fashion Company will be considered as a plus

LI-MARIB #LI-Hybrid

- Location: Milano, IT- Employment Type: Full time- Function: Sales- Seniority: Professional