Customer Service Specialist
Are you a talent looking to build business skills, gain experience, and take on exciting challenges?
Grow your career with Trelleborg and start shaping the industry from the inside.
About the Job:
The Customer Service Specialist is responsible for the delivery of high-quality customer service to internal and external customers.
This individual should strive daily for Customer Service Excellence, continuously improving our service standards by making sure the customers' needs are taken care of in a timely, accurate and professional manner.
The Customer Service Specialist should anticipate the needs of the customer and work to prevent any interruptions in service.
He/She must be an independent thinker and be able to collaborate with their team, other teams, and support sales.
- Customer satisfaction
- Customer order fulfilment
- On Time shipping
- Claims management
- Database update
Key requirements:
- Fluent English (other languages are a plus)
- Previous experience in this role will be considered plus
- Microsoft Office knowledge
- Exceptional communication and listening skills
- Ability to self-motivate, work independently, and as part of a team
- Excellence usage of ERP
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