Customer Service Specialist Milano

Customer Service Specialist
Milano
Lombardia, Milano

CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal. For best results, use Google Chrome to view this page. Meaningful Work From Day OneThis position will be responsible for providing reliable and professional customer care throughout the entire customer experience.

This includes order taking, record management, processing invoices, order administration as well as managing customer complaints and customer product allocation.

The person in this role will be an exceptional team worker and great communicator with an aptitude for providing quality service to all of Brown Forman's customers. This is an office/hybrid role - 4 days a week in the office. What You Can ExpectCustomer Service:Act as key contact for enquiries from customers and other departments (e. g.

Sales and Marketing)Build strong relationships with external contacts of Brown-Forman's customersCooperate and exchange information with the logistics provider regarding customer requests, orders or any logistics issuesWorking with internal accounting team to ensure proper credit controlOrder Management:Receive and process orders for customers through SAPEvaluate and manage specific orders (e. g.

orders on hold)EDI management and workflow (EDI exception failures)Cooperate with Brown-Forman's sales force, providing and exchanging information on customers, discounts and stock situationsTracking possible discrepancies regarding deliveries to customers and processing order correctionsProcessing orders from internal customers for promotional requirementsTake an active role in solving any problems linked to the delivery of ordersManaging customer complaints/returns including issuing the related credit notesAssisting with the management of customer product allocationProject Work:Actively participate in ad hoc project work with the aim of improving Brown-Forman's service to its customersWhat You Bring to the TableMinimum 1-2 years relevant experience in customer serviceBachelor's degree or equivalent educationStrong interpersonal skills; able to develop and maintain effective working relationships with all levels of internal and external contacts and with diverse culturesExperience working with a supply chain system ideally SAPExperience of successful related work within a changing environmentDemonstrated ability to make decisions independently based on logical assumptions and factual informationPrior experience in wine and spirits or luxury FMCG industriesWhat Makes You UniqueFluent in English and ItalianSuperior communication skills (influencing, listening, presentations, written)Ability to build strong relationships at all levels with strong stakeholder awarenessCollaborative team player, with conflict management skillsExcellent time management skillsTenacious and ability to tolerate stressful situationsAdaptable, flexible and resilientIT literate - MS Office applications & Google applicationsWho We AreWe believe great people build great brands.

And we know there is Nothing Better in the Market than a career at Brown-Forman.

Being a part of Brown-Forman means you will grow both personally and professionally.

You will have the opportunity to solve problems, seize opportunities, and generate bold ideas.

You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work. What We OfferTotal Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come.

As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience.

We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce. Requisition Type: EmployeeManagement Level: ProfessionalGlobal Job Level: P4Number of Openings Available: 1 #J-18808-Ljbffr