Customer Service Specialist LATINA

Customer Service Specialist
Latina
Lazio, LATINA

Would you like to make a valuable contribution to the health of patients?

And do something really meaningful on your own responsibility?

Then we look forward to hearing from you!

Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4, 000 employees at 15 sites.

Our site in Latina is a competence center for sterile production and antibiotics.

Your key responsibilities

- Prepare data to support periodic call with the customers

- Update Report of Customer Service and KPIs

- Coordinate inner cross-functional meetings as part of the "Communication Improvement" project to identify and manage criticalities affecting the supply

- Coordinate the implementation of Products Line extension and products configuration Change

- Enter the Forecast and the orders in the system (Business on-going and New Business), according to standard contract times

- Collect Forecast (on-going and new business) to support the BUDGET and S&OP activities

- Analyse the request and send the order confirmation within contractual terms

- Monitor the customers' orders until the shipment and re-schedule the shipping dates in accordance with the guidelines established from the Corporate (OTD)

- Analyse the causes in case of OTD failure and provide solutions to avoid a recurrence of the event

- Organize the products shipment and pick-up

- Maintain the Customer and the Product Master data

**Profile**:

- Ability using Excel to process analysis, compare data and prepare graphics

- Ability to prepare power point presentations

- Fluent in English

- University degree in Economy or Management Engineering (preferred)

- Knowledge of the process of Supply Chain (preferred)

- APICS certification (preferred)

- Sense of responsibility and perseverance

- Time management and planning skills and aptitude to respect deadlines

- Excellent listening and learning skill, with the ability to manage information

- Analytical thinking and problem-solving skills

- Aptitude to work in a complex environment being flexible towards people and situations

Your motivation

Are you looking for new challenges in a highly competitive environment?

And you want to tackle them creatively and on your own responsibility?

Do you prefer a "get-it-done" culture and think in terms of solutions rather than problems?

What are you waiting for?

We would be happy to explain our corporate benefits in a personal conversation!

If you have any questions, I - Chiara Fanasca / Human Resources - will be happy to help you: +393884526179

Online seit: 03. 03. 2025

- Beschäftigungsverhältnis

Vollzeit

- Unternehmen

Haupt Pharma Latina S. r. l.

- Bereich

Kundenbetreuung

**Kontakt

Haupt Pharma Latina S. r. l.

- Member of the Aenova Group - Strada Statale 156 dei Monti Lepini - 04100 Borgo San Michele LT' Italy