Customer Service Specialist - French Firenze

Customer Service Specialist - French
Firenze
Toscana, Firenze

LUISAVIAROMA Group** is a premier global multi-brand luxury provider leveraging physical and digital retail to bring fashion goods to the world's most discerning customers.

The group is created from a **synergy **of three companies**:LUISA VIA ROMA S. p. A. **, a leading Italian company in the luxury e-commerce sector, **Playground S. r. l.

**, a retail company known for its luxury sportswear stores operating under the SOTF brand, and **FFW **S. r. l.

**, a digital e-commerce service provider.

**FFW **is a Florence-based company that develops and manages custom e-commerce sites for clothing and accessories.

FFW's mission centers on forging strong alliances with partners, tailoring its approach to each specific brand for customized solutions.

We are looking for a **Customer Service Specialist** with previous experience.

They will be _responsible for the following tasks_:

- Assisting customers in the purchasing process, pre

- Managing customer complaints.

- Processing returns, credit notes, and refunds.

- Cancelling orders.

- Following up on shipments.

- Managing customer information.

- C1/C2 Level English - written and spoken.

- C1/C2 Level French - written and spoken.

- Knowledge of Microsoft Office programs.

- Ability to work well in a team.

Monday to Friday work week

Florence