Customer Service Specialist - Italian/English - B2B + Order Management Experience
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Client: The Sherwin-Williams Company
Location: Pianoro (Bologna)
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 7cd4d49a23d1
Job Views: 5
Posted: 19. 02. 2025
Expiry Date: 05. 04. 2025
Job Description: Based at our Production site in Pianoro (Bologna), you will provide a variety of customer service support and technical guidance to internal and external customers for the International Market.
Receive customer orders via incoming mail, telephone, and/or electronic contact regarding the organization's products and/or services, enter and adjust orders, resolve questions and complaints within span of control.
Work to ensure all orders received are entered into the ERP by order cut-off time.
Positively influence the team and be responsible for arranging backup in case of holiday leave.
Assist with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
Identify customer issues that need to be escalated to management in a timely fashion.
Develop and review correspondence and documentation as appropriate regarding interaction with customers and respond to questions and concerns.
At least 2 years of progressive B2B customer service experience.
Resolving customer problems and concerns.
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