Customer Service Specialist - Maternity Cover Milano

Customer Service Specialist - Maternity Cover
Milano
Lombardia, Milano

Giorgio Armani S. p. A.

The Armani Group is a leading company in the fashion and luxury sector, with more than 8, 000 employees.

Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in many countries all over the world.

With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories.

Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years.

It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes.

He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Context and purpose of the jobWithin the Sales Department of our brand Giorgio Armani, you will join the Customer Service Team which provides our clients with an efficient, taylor made service, promoting customer centricity.

As we are an international company, you will work with different countries and markets, focusing on wholesale.

Responsibilities

Daily and direct contact with important clients providing them with efficient help, specifically with returned orders and exchange of merchandiseCooperate with Finance and Logistics Department in order to be sure that payment terms are respected as well as shipping deadlinesCooperate with sales teams to best manage clientsManage the order entry system: check the pool of clients assigned, generate orders to the production companyCheck price lists, sales agreements, discounts, returns, commissionsWork on reports you will share with your managerSupport sales agents by sending them the samples and sales guidelinesRequirementsMust have skillsAt least two years of experience in similar roles, possibly within the fashion industryFluent knowledge of English and Italian (both written and spoken)Excellent analytical skills and excellent knowledge of ExcelGood communication and commercial skillsNice to have skillsKnowledge of SAPFluency in any other language apart from English is surely appreciatedDegree in LanguagesWe promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.

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