Customer Service Specialist - Milan, Italy Milano

Customer Service Specialist - Milan, Italy
Milano
Lombardia, Milano

Customer Service Specialist (Milan, Italy)**:

**Job description**:

**RDM **is looking for a **Customer Service Specialist **to join the **Customer Service Team** based in the **HQ in Milan.

The Customer Service Specialist is in charge of **processing orders** and insures the **management of business relationships** between customers and factories. He/She is the interface between customers and internal services (production, planning, quality) and external stakeholders (forwarding agents).

He/She partecipates in the development of the company's brand image and provides a strong alliance with sales representatives to optimize customer services

**Responsibilities**:

- Proactive follow up of old stock and inventory tracking;

- Precise and effective booking of production proposals & orders based on the specific inquiries from the customers - work in several different **ERP systems (Ciclocom, VAX, SAP, AS400)**; follow up of the orders of the respective customer portfolio;

- Coordinating of the **deliveries and solving the delivery issues** together with the logistic teams of the respective mills;

- Master Data management and maintenance;

- **Analysing the ordering patterns of the respective portfolio of customers** to gain the balanced order intake based on the Integrated Business Planning process, escalating to the **IBP Team and Sales Team in case of deviations.

**Requirements**:

- **Bachelor's Degree**:

- **Excellent knowledge of English and German (spoken and written);**:

- Minimum 1-2 years of experience in a similar position;

- Good knowledge of the **office software **(Word, Excel, Outlook);

- Experience with **ERP system** of any kind (**SAP, AS400, VAX, Ciclocom etc. **);

- Ability of effective priority setting and responsible decision making;

- Independence and high work culture;

- **Customer orientation and good communication skills**.

**Location**: Milan, Italy