Customer Service Specialist (Rome) Lazio

Customer Service Specialist (Rome)
Roma
Lazio, Lazio

European Travel Planner (Rome) - Through Eternity Tours

Job Title**:Customer Service Specialist for Saturday and Sunday

Through Eternity Tours is an established tour company with operations based in Rome, Italy, For more than 20 years, we have welcomed English-speaking clients traveling to our destination cities across Europe. We strive to create unparalleled experiences for customers who travel to be inspired.

**About the position**:

This entry-level position will be in office administration, with a focus on answering calls, making sure that the logistics of the tours are exact as per the product, and handling correspondence for customers and travel agents. Day-to-day activities will include:

- Answering phone calls from clients seeking assistance while on the ground in Europe.

we do not do outgoing "cold-call" sales.

- Keeping the tour schedule meticulously organized, between bookings, the company's internal systems and external suppliers needs.

- Maintaining seamless communication with the US team to ensure tours and services can run as promised.

- Working with the Office teams to resolve last minute issues when they arise; this may include ticketing, transfers, calling clients on the ground, etc.

**Desired experience and qualifications**:

- Fluent in English, any other European language will be a plus

- Experience in customer service for discerning clients

- Excellent verbal and written communication skills for working in an international context

- Excellent phone presence

- Strong digital proficiency and general computer skills

- A college education is required

- A professional background in the travel industry is not necessary, but experience traveling and a love of travel will be beneficial!

onsite

Schedule:

8 hour shift. Days & schedule to be defined

Location: Rome

- NON contattateci con servizi o offerte non richiesti

**Job Types**: Full-time, Part-time

Pay: €700. 00 - €1, 600. 00 per month

Expected hours: No less than 16 per week

Possibilità di pendolarismo/trasferimento:

- 00162 Roma, RM: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio)

Work Location: In person