Customer Service Specialist - Traineeship Milano

Customer Service Specialist - Traineeship
Milano
Lombardia, Milano

Who we are

Tomorrow was founded to champion and foster the power of entrepreneurial creativity within the global fashion industry. As a multi service platform, we provide services spanning across digital, advisory, investment, production, and sales.

**Who we're looking for

For the Italian Customer Care team, we are looking for an intern who will provide support to Tomorrow's Customer Care function with a focus on administration related activities and providing comprehensive assistance to our existing and potential customers in the luxury fashion industry.

You will actively participate in Customer Care projects, leveraging your expertise gained through academic studies. A primary objective of this role is to enhance customer satisfaction by addressing their inquiries and concerns with a proactive and positive approach.

**What your day will look like

You will be taught by your Tutor and support the team in the following activities:

- Shipment planning and execution:_

- Manage the outbound shipping process - from picking to final dispatch and delivery.

- Gathering of all relevant information, issuing of shipping documents and subsequent sharing with Customers and Partners involved.

- Keeping contact with the warehouses to prevent and solve any possible shipment issue.

- Monitoring customers' sales data - together with Sales Team - to promote reorders and facilitate product swaps.

- Focusing on key accounts and international department stores to ensure all the conditions and procedures are met to guarantee an efficient shipping process.

- Provide post shipment support and assist in research as needed for shortages, overages, and other claim.

- Order Management Activities:_

- Supporting Admin / BackOffice Team with collection and/or update of Customers' profile information.

- Providing information and other assistance to Admin-Back Office, Logistics, and A/R Teams regarding Customer's credit, collection, or payments' issues.

- Tracking and communicating order status to Sales and/or Account Team.

- Monitoring and checking reports for goods inbounds to ensure timely shipping.

- Provide analysis and reports to line managers on all relevant matters.

**What you need to succeed

- Fluent in English and Italian is mandatory.

- Diploma or bachelor's degree in economics, humanities, or a relevant field.

- Complete knowledge of the office package and a good familiarity with the use of computer systems.

- Problem-solving mentality and positive attitude.

- Excellent communication and interpersonal skills.

- Customer-centric mindset.

- Proactive and able to work independently.

- Passion for the fashion industry is a must!

**What we Offer

Initial six-month extracurricular traineeship contract + possible extension.

- 1. 000-euro monthly remuneration.

- Placement in an international, meritocratic, and fast-growing environment.

- Dynamic and supportive working environment.

- Daily meal vouchers valued at 8 euros for each day worked.

- Option for Hybrid Working.

- The advertisement is intended for both sexes in accordance with Legislative Decree No. 216 of 9 July 2003 / Implementation of Directive 200/78/EC for equal treatment in employment and occupation. _