Customer Service Supervisor Bardi

Customer Service Supervisor
Bardi
Emilia Romagna, Bardi

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Profile Detail CMC Industries is an Italian company that leads in developing innovative handling solutions, comprising two distinct business units:

CMC Poultry Tech, operating in the poultry sector, is a world leader in integrated and automated systems for loading and handling chickens and turkeys;CMC Intralogistics, active in the intralogistics sector, proposes itself as a producer of innovative and cutting-edge components and systems for material handling. In a context of international growth, our mission is to be a trusted partner capable of creating added value for all our customers by providing innovative solutions and services while fully respecting the community.

Would you like to join the #TeamCMC?

We are looking for a Customer Service Supervisor for our Intralogistics division.

Main Responsibilities: Manage tickets using the company CRM;Manage interventions: schedule field technicians' activities, interface with customers, estimate interventions, and define necessary spare parts;Provide support to field technicians for troubleshooting mechanical, electrical, or software issues;Provide customer support by phone with availability for on-call periods (nice to have);Organize training courses for field technicians, supervise their work, and seek new external partners or internal collaborators;Maintain and establish contacts with customers and undertake commercial activities;Draft offers for department services;Contribute to the product improvement/monitoring program. We Are Looking For: Reliable, determined, and dynamic candidates who preferably have 4-5 years of experience in a similar role.

Candidates must also possess the following educational qualifications: diploma or short degree in electrical, mechanical, or automation fields.

Required Skills and Knowledge: Technical knowledge in electrical and mechanical fields. Proficiency in spoken and written English to operate independently with foreign partners and customers; other languages are a nice to have;Good knowledge of the entire Office suite;Experience using management software, preferably ERP, ideally SAP;Ability to provide remote support via VPN to installations;Problem-solving skills;Excellent customer management skills;Organizational and managerial skills;Strong relational and communication skills. Preferred Qualifications: Experience in service roles in dynamic companies;Ability to understand customer needs and various potential issues;Residence not far from the workplace;Availability for dynamic, flexible, and responsive work commitments;Willingness to travel for short assignments. What We Offer: Direct hiring with a permanent contract in the metalworking sector, full-time;Compensation and salary commensurate with actual experience;Opportunities for growth in an international context;Company cafeteria. Work Location: The operational base is at CMC Industries in Cazzago San Martino (BS).

Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionOtherIndustriesMachinery ManufacturingReferrals increase your chances of interviewing at CMC Industries by 2x.

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