Customer Service Supervisor - Italy Milano

Customer Service Supervisor - Italy
Milano
Lombardia, Milano

Do you want a job that matches your ambition and your lifestyle?

**Read on to discover the profile we're looking for!

From its beginnings as a wool mill, La Redoute is a French brand that has forged unique relationships with its customers for the past 180 years - yesterday through its catalogue, today on the web.

We are a mainly digital player, selling home furniture & linen products, but also clothing for the whole family.

Connections weaver, trends discoverer and creator, vector of influence, we create, distribute, and deliver our own products.

Our mission?

Become the # 1st inspirational home & lifestyle platform for all families.

Associated with the Galeries Lafayette group and present in Italy, in Milan, we are looking for a **Customer Service Supervisor.

**Your future job**:

- You are the main contact for our external Customer Service partner

- You define operational objectives, establish priorities

- You set up performance and quality monitoring indicators

- You are responsible for the NPS score related to the customer service

- You assess the level of service of our partners

- You work on the continuous improvement of Customer Service (tone of voice, process, etc. )

and tools in collaboration with different teams

- You will be responsible for improvement projects implemented at local and Group level

- You bring the voice of the customer to internal teams

- You will take care of operational tasks such as B2B/B2C manual orders entry, invoices adjustments, etc, .

**What's expected from you**:

- Bachelor's degree

- 2 - 3 years of work experience in Customer Service department

- Customer Satisfaction oriented

- Rigorous and organized, you are also endowed with good interpersonal skills

- Transform insights into actions

- Fluent in Italian (mandatory) and English (mandatory), French would be a plus

- You are pro-active, curious and team player

**Good reasons to join us**:

- Excellent location in Milan

- International company

- Fast growing & young environment

- You will work in a "startup" environment

*Hybrid work model (2 days/week working from home)

**Please send your CV in English

- To find out more about La Redoute, click here. _

- La Redoute is a signatory of the Diversity Charter. _

- As difference is a source of wealth, our jobs are accessible to all. _