Customer Service Team Lead Milano

Customer Service Team Lead
Milano
Lombardia, Milano

Fluent level of English and Italian is required. Please submit your CV in English. As a CSO Team Leader, you will be a team coach responsible for coordination and development to provide premium class customer service.

You will act as the prime contact for proactive analysis on Customer Account management and deal with in-depth and complex issues on customer accounts to increase customer satisfaction and maximize asset productivity according to CHEP strategy. Team ManagementAssess, motivate, and develop the team through coaching and personalized development plans. Build a continuous improvement culture, introducing best practices, new ideas, and opportunities. Process ImprovementAssess account management current activities to define improvement areas, tasks accountability, and team performance KPIs. Optimize processes to develop internal best practices and foster knowledge and expertise sharing. Create activity guidelines to facilitate induction for new members and guarantee service consistency. Take preventive action to ensure that customer satisfaction is maximized. React positively to problems identified and undertake root cause analysis. Provide reconciliation for customer accounts relating to regular and ad hoc pricing/declaration methods. Qualifications3-5 years of work experience in a customer-facing role. Preferred experience in an international environment. Preferred experience in a service company where contact with customers, as well as analysis and attention to detail, are key success factors. Experience working with objectives, measures, and KPIs. Annual bonus based on company & personal performance. Lunch Vouchers *Opportunity to take part in the Brambles share programme. Referral bonus by sharing the best talent around you. Hybrid working *Various health & wellbeing events and programmes.

*Some benefits may vary in amount or type according to location; more information will be provided during your first call with one of our recruiters. Seniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionCustomer Service and ManagementIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at CHEP by 2x. Get notified about new Customer Service Team Lead jobs in Milan, Lombardy, Italy.

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