Customer Service Team Lead Milano

Customer Service Team Lead
Milano
Lombardia, Milano

PLEASE READ BEFORE APPLYING Fluent level of English and Italian is required, Please submit your CV in English**YOUR MISSION**As a CSO Team Leader you will be a team coach and you will be responible to co-ordination and development to provide premium class costumer service.

You will act as the prime contact for proactive analysis on Customer Account management and deal with in-depth and complex issues on customer accounts to increase customer satisfaction and maximize asset productivity according to CHEP strategy.

** YOUR GOALS **Team ManagementAssess, motivate and develop the team through coaching and personalised development planBuild a continuous improvement culture, introducing best practice, new ideas and opportunitiesProcess ImprovementAssess account management current activities to define improvement areas, tasks accountability and team performance KPIsOptimize processes to develop internal best practices and foster knowledge and expertise sharingCreate activity-guidelines to facilitate induction to new members and guarantee service consistencyCustomer satisfactionTake preventive action to ensure that customer satisfaction is maximisedTo react positively to problems identified and undertake root cause analysisProvide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.

** WHAT WE ARE LOOKING FOR**3-5 years of work experience in customer facing role; Preferred experience in an international environmentPreferred experience in a service company where contact with customers as well as analysis and attention to detail are a key success factorWorked with objectives, measures and KPIs** WHAT WE OFFER **Competitive Remuneration packageAnnual bonus based on company & personal performanceLunch Bouchers *Opportunity to take part in the Brambles share programmeTransportation Subsidy *Referral bonus by sharing the best Talent around you, Hybrid working *Various health & wellbeing events and programmes*Some Benefits may vary in amount or type according to location, more information to be given during your first call with one of our Recruiters.