Customer Service Team Lead Milano

Customer Service Team Lead
Milano
Lombardia, Milano

PLEASE READ BEFORE APPLYING Fluent level of English and Italian is required, Please submit your CV in English **YOUR MISSION** As a CSO Team Leader you will be a team coach and you will be responible to co-ordination and development to provide premium class costumer service.

You will act as the prime contact for proactive analysis on Customer Account management and deal with in-depth and complex issues on customer accounts to increase customer satisfaction and maximize asset productivity according to CHEP strategy.

** YOUR GOALS ** Team Management Assess, motivate and develop the team through coaching and personalised development plan Build a continuous improvement culture, introducing best practice, new ideas and opportunities Process Improvement Assess account management current activities to define improvement areas, tasks accountability and team performance KPIs Optimize processes to develop internal best practices and foster knowledge and expertise sharing Create activity-guidelines to facilitate induction to new members and guarantee service consistency Customer satisfaction Take preventive action to ensure that customer satisfaction is maximised To react positively to problems identified and undertake root cause analysis Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.

** WHAT WE ARE LOOKING FOR** 3-5 years of work experience in customer facing role; Preferred experience in an international environment Preferred experience in a service company where contact with customers as well as analysis and attention to detail are a key success factor Worked with objectives, measures and KPIs ** WHAT WE OFFER ** Competitive Remuneration package Annual bonus based on company & personal performance Lunch Bouchers * Opportunity to take part in the Brambles share programme Transportation Subsidy * Referral bonus by sharing the best Talent around you, Hybrid working* Various health & wellbeing events and programmes *Some Benefits may vary in amount or type according to location, more information to be given during your first call with one of our Recruiters.