Customer Service Team Leader Montecchio Emilia

Customer Service Team Leader
Montecchio Emilia
Emilia Romagna, Montecchio Emilia

The Customer Service Team Leader has the role of coordinating a team in charge of managing the entire order to cash process and being the reference for the automotive customer for any issue related to incoming and outgoing supply chain information.

In particular, the key activities consist of:

Coordinating a team managing customer service & distribution Communicating customer requirements to production and other internal functions with a view to improving service and on-time delivery Assisting the development teams in the processing of materials and all related information to guarantee the delivery of prototypes Supporting the commercial office and invoicing office in debt collection processes Actively participate in the management of complaints and the development and communication of improvement plans Demand analysis Manage escalation processes within multifunctional teams Skills RequiredKnowledge of SAP Problem Solving Pragmatic approach Ability to act under stress conditions Leadership Customer relationship management Knowledge of OEM market added value ResponsibilitiesCoordinate direct and indirect teammates with the objective of communicating customer needs to the organization to maximize customer satisfaction.

Manage and analyze customer delivery plans by assessing their feasibility and developing delivery and/or recovery plans with multifunctional teams.

Evaluate customer logistics specifications and manage distribution ensuring their application.

Monitor performance metrics such as Backlog, Service Level, and Claims.

Participate in the implementation and improvement of processes.

Support other departments in customer communication and troubleshooting.

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