Customer Service Trainer
Roma
**Italia
We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer Responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.
If you're familiar with teaching soft skills like negotiation and problem-solving, we'd like to meet you.
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients' needs.
**Responsibilities
Maintain updated records of training curricula and material
Coordinate mentorship programs for new customer service representatives
Liaise with managers and encourage on-the-job coaching
Identify individual and team skills gaps
Conduct role-playing activities to develop interpersonal skills
**Requirements**:
Additional certification in training is a plus
Work experience as a Customer Service Trainer or similar role
Knowledge of Learning Management Software
Experience in sales or customer service positions is a plus
Familiarity with interactive learning activities
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