Customer Service Training Manager
At Amazon, we're working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a dynamic, organized self-starter to join the CNCS team as a training manager to support training needs. Key Job ResponsibilitiesManage training team across 3 sites. Work with Recruitment, Operations, and PM teams to map training needs and training resources, develop a training plan, and coordinate operations training activities for new joiners. Constantly work with operations teams to identify training gaps and coordinate training activities accordingly. Ensure training content including job aids and visual aids are updated regularly so that the content is always current, accurate, and relevant. Ensure training results are trackable, sustainable, achieving goals and strategy. Use a metrics approach to evaluate and continuously improve training effectiveness. Minimum RequirementsExcellent oral and verbal Japanese and fluent English. 5+ years of related professional experience. Exceptional writing skills and significant experience in defining content strategy. Active communicator with the ability to influence others. Demonstrated people management experience of a content development team. Applied knowledge of information architecture. Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases. Experience working effectively on a cross-functional, multi-lingual team. Ability to multitask in a fast-paced, technical environment. Other RequirementsCandidates must be flexible to work a variety of hours as business demands. Other foreign languages, such as German or Korean, are a plus.
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