Customer Services Bardi

Customer Services
Bardi
Emilia Romagna, Bardi

Sidel is looking for a Field Service Engineer (FSE) specialized in Labelling equipment. The main focus is to perform installation, start-up, commissioning, and testing of the Sidel Labelling equipment supplied to customer sites within the ECA (Europe & Central Asia) perimeter. Perform technical assistance during and after the warranty period, carry out training, and provide other after-sales services of Sidel Labelling equipment installed at customer sites. Finally, a good understanding of customer needs is to be developed to provide objective advice and ensure customer satisfaction.

Your Mission Test and evaluate equipment performance at customer plant, based on technical, contractual, and safety specifications; Operate on mechanical systems, HMI, electrical work (e. g. , cable wiring), and automation, for regular activities and troubleshooting as per Standard Operating Procedures; Properly handle, check, and transfer equipment non-conformities; Prepare job progress chart and technical reports in reference to carried-out activities; Ensure ultimate internal and external customer satisfaction; Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules, and customer rules; Coach junior colleagues on on-site behavior, technical activities, troubleshooting, and reporting deliverables; Report to the ISM for team site activities. Your Profile Education Qualifications and Language Requirements: Technical professional qualification or Bachelor degree in Mechatronics is a plus; English, written and spoken. Professional Qualifications and Experience: At least 3 years of experience in field activities; Experience in the beverage industry; Consolidated technical background in Mechanic / Mechatronic; Knowledge of Sidel Portfolio is a plus; Availability to travel (up to 90% internationally). #J-18808-Ljbffr