Customer Solution Director Milano

Customer Solution Director
Milano
Lombardia, Milano

Sysdata S. p. A. è una delle principali società indipendenti di tecnologia e innovazione in Italia.

La società - con i suoi oltre 300 professionisti a Milano, Bologna, Venezia e La Spezia - fornisce consulenza a grandi organizzazioni nei settori Finanziario, Retail, Automotive e Manifatturiero su progetti di innovazione tecnologica dalla definizione della strategia all'esecuzione.

I centri di eccellenza Sysdata includono Mobile & Web, UX & Interaction Design, Marketing Automation, Business Analytics & Data Science, Cloud Platforms, IoT & Telematics.

**Posizione**:

Sysdata is expanding into the Salesforce space, and we are looking for an Professional Services Sales Leader to join our fast-paced and established team.

The CSD will be responsible for leading a team/POD focussed on a specific industry or group of industries and Salesforce products.

From an internal perspective, the role will involve managing portfolio of opportunities and a team of Customer Solutions Consultants to ensure the business achieves its revenue and growth targets.

Customer Solutions Director Responsibilities

- Building and Maintaining the Pipeline with Salesforce, Mule, Tableau and Slack - Growing our network within these organisations and ensuring we have a healthy pipeline of opportunities to work on

- Relationship Management - building and managing relationships with senior Salesforce Executives and Customers

- Developing Industry Propositions - Innovating and refreshing our industry propositions based on sector experience and existing CloudShift customer success stories

- Liaising with Customers - at key times during the sales and pre-sales cycle e. g.

discovery workshops, key presentations, negotiation discussions and customer onboarding meetings

- Managing and Mentoring a Junior Team - an experienced campaigner, you will be passionate about developing the next 'generation' to ensure they learn well and learn fast as well as perform to a high standard

- Account Management - supporting our Delivery team in managing commercial relationships with Customers throughout the project lifecycle

Requisiti:

**Customer Solutions Director Key Skills

- Leadership

- Ability to motivate others

- Confidence to put yourselves out there, interface with senior stakeholders across different organisations, both internally and externally

- Creative and analytical thinker with strong problem-solving skills

- Strong interpersonal skills, with the ability to communicate effectively with different types of stakeholders across Salesforce and with Customers

- Ability to meet deadlines, manage and prioritise simultaneous requests and activities

- Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflict

- Exceptional attention to detail, organisational skills and written/verbal abilities

- Ability to manage commercial discussions with Customers

- Positive attitude and strong work ethic

**Customer Solutions Director Key Experience

- 7+ Years Professional Service Sales or Pre-Sales Experience

- Delivery experience preferred but not essential

- Heritage in the Salesforce ecosystem

- History of leading small/medium sized teams

- Strong Salesforce interest and ability to learn new technologies

- Experience leading and managing discovery / design workshops with clients

- Experience with working with Salesforce Partners preferred

Please note this role does carry a formal sales target.

**Job Type**: Permanent