Customer Success Associate (M/F/D) Milano

Customer Success Associate (M/F/D)
Milano
Lombardia, Milano

About the role Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt's mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for a Customer Success Associate to help out our Italy team. In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional pre- and post-sales customer service and resolving customer-related issues promptly and professionally.

If interested, please send us your most updated CV in English.

Your Responsibilities Act as a primary point of contact for Habyt users, guiding them through their journey with us, including move-ins and move-outs throughout our portfolio in Italy. Assist in resolving ongoing support queries from our valued members promptly and professionally. Prioritize and skillfully manage support tickets to ensure a consistently high level of service and updated pipeline. Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience. Handle documents, contract signing and termination, billing requests, and other processes related to members' tenancy for a smooth co-living experience. Responding timely to sales inquiries, overcoming objections, negotiating the terms of the agreement, and closing sales. Your Qualifications Relevant experience in customer supportFull-working proficiency in Italian and English is required. Knowledge of other languages is a plus. Excellent written and verbal communication skills. Customer-focused mindset. Self-accountable and able to work independently without well-worn paths or established protocols. Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment. What we offer Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one. Team Events: Connect and have fun with your colleagues at our regular, lively company events. Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in the city. Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further. Habyt Fellowship Program: Work from any Habyt location and get to know the team in other countries. Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club. Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes. Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!#LI-KT1

#J-18808-Ljbffr