Customer Success Consultant Milano

Customer Success Consultant
Milano
Lombardia, Milano

Job Description**:

**ABOUT THIS JOB

**RESPONSIBILITIES

- Responsible for establishing strong client relationships to drive client engagement and retention, interacting with senior decision makers at clients by demonstrating on-going value

- Ensures pro-active insights and action-oriented solutions are delivered to the team by being an expert with an ability to explain methodology behind key analytics to clients

- Autonomously interacts with client staff both on basic and advanced client needs; leads client meetings and presentations over the phone and in person.

- Collaborates with other NielsenIQ teams to provide holistic support to clients.

- Acts in line with the Service level of the client assigned.

Drives cost effectiveness each time there is the chance.

- Identifies and pursues sales opportunities at client meetings/during analysis.

- Demonstrates high standards of performance, promotes a strong team environment.

Partners with CS Insights associates and Sales teams.

**REQUIREMENTS

- Proven client-facing and communication/presentation skills - deliver research results to senior stakeholders on the client's side in a clear, consistent manner

- Excellent analytical skills, ability to interpret sales and consumer data

- Ability to work independently and coordinate efforts with other associates within a virtual environment

- Strong Interpersonal and influencing skills

- Organizational skills: understanding of business priorities; ability to adapt to complex and changing organization; ability to manage time schedules.

- 5+ years experience in FMCG and client dynamics.

- Excellent project management skills.

- Knowledge of the client's business environment and financial acumen

- Full proficiency in PowerPoint & Excel

- Italian: Mother Tongue or Fluent, written and spoken

- English: fully proficient, both written and spoken

**What we can offer**:

- Work in dynamic environment engaging with local and global companies.

- Benefits & flexible working hours, hybrid work options.

- Internal trainings will be provided together with detailed onboarding agenda.

- Access to learning platforms

- Staff and team events

LI-FC

Additional Information

**About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population.

Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what's possible.

How?

We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation.

Join us and change the landscape.

Want to keep up with our latest updates?

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**Our commitment to Diversity, Equity, and Inclusion

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.