Customer Success Director - Digital Media & Ad Tech, Milan Milano

Customer Success Director - Digital Media & Ad Tech, Milan
Milano
Lombardia, Milano

Customer Success Director - Digital Media & Ad Tech, Milan Client: Page Executive Location: Milan Job Category: Customer Service EU work permit required: Yes Job Reference: fffbbc6f9e70 Job Views: 10 Posted: 20. 02. 2025 Expiry Date: 06. 04. 2025 Job Description: We are looking for a management profile capable of leading the existing team, consolidating its structure and defining new processes, with a view to improving the forecasting ability and accuracy of campaign. In accordance with the General Manager, he/she will: Define and implement new processes in order to improve business monitoring. Supervise customer management and ensure correct flow in campaign delivery. Manage reporting for the leadership team, ensuring accuracy, synthesis and implementing new control tools with respect to KPIs vital to management. Directly manage complex customers, in the onboarding, integration, delivery and post-campaign phases. Interface with agencies and media centers to supervise and manage communication flows and determine the commercial metrics due based on the sales team's agreements (rebate, tech fees, special projects). Hire, coach and manage the team. Assist the General Manager, managing strategic issues for the Italian country. J-18808-Ljbffr